Privacy Policy

Last updated: 5 July 2026

1. Introduction
Welcome to Efibion ("we", "our", "us").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us or use our services.
Our services are available internationally. We aim to process personal information in accordance with applicable privacy and data protection laws, including the UK General Data Protection Regulation (UK GDPR) and, where applicable, the European Union General Data Protection Regulation (EU GDPR).
By using our website or services, you acknowledge that you have read this Privacy Policy.

2. Scope
This Privacy Policy applies to:

  • visitors to our website;
  • prospective customers;
  • customers;
  • business partners;
  • individuals who contact us;
  • subscribers to our communications.

It applies only to information processed through our own website and services unless stated otherwise.

3. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Contact Information
This may include:

  • name;
  • email address;
  • company name;
  • job title;
  • telephone number (if voluntarily provided).

Business Information
Information relating to your organisation or project, including information you provide during enquiries, consultations or service delivery.

Communications
Information contained in emails, contact forms, meeting requests or other communications you choose to send us.

Technical Information
We may automatically collect technical information such as:

  • IP address;
  • browser type;
  • operating system;
  • device information;
  • referring website;
  • pages visited;
  • date and time of access;
  • website performance information.

Cookies and Similar Technologies
Our website may use cookies and similar technologies to:

  • maintain website functionality;
  • improve security;
  • remember preferences;
  • analyse website usage;
  • measure performance;
  • improve user experience.

Further information is available in our Cookie Policy.

4. How We Use Your Information
We process personal information only where necessary for legitimate business purposes.
These purposes may include:

  • responding to enquiries;
  • providing requested information;
  • delivering our services;
  • managing customer relationships;
  • arranging meetings or consultations;
  • improving our website and services;
  • monitoring website performance;
  • protecting our systems against misuse or unauthorised access;
  • complying with legal obligations;
  • maintaining appropriate business records.

Where you have provided consent, we may also send occasional updates, educational resources or information about our services. You may withdraw your consent at any time.

5. Legal Basis for Processing
Where required by applicable law, we process personal information on one or more of the following legal bases:

  • performance of a contract;
  • taking steps before entering into a contract;
  • legitimate business interests;
  • compliance with legal obligations;
  • your consent.

6. Sharing Personal Information
We do not sell personal information.
Where necessary, we may share information with carefully selected third-party service providers that support the operation of our website or business.
Examples include providers of:

  • cloud infrastructure;
  • website hosting;
  • communication services;
  • analytics;
  • customer relationship management;
  • payment processing (where applicable);
  • professional advisory services.

These organisations process information only where necessary to perform their services or where otherwise required by law.
We may also disclose information where required to comply with applicable laws, court orders or lawful requests from public authorities.

7. International Data Transfers
As our services are available internationally, personal information may be processed in countries outside your own jurisdiction.
Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place to protect personal information during international transfers.

8. Data Retention
We retain personal information only for as long as reasonably necessary to:

  • provide our services;
  • fulfil contractual obligations;
  • comply with legal requirements;
  • resolve disputes;
  • enforce our agreements;
  • maintain appropriate business records.

When personal information is no longer required, it is securely deleted, anonymised or otherwise disposed of using appropriate methods where reasonably practicable.

9. Security
Protecting information is an important part of how we operate.
We implement appropriate technical and organisational measures designed to reduce the risk of unauthorised access, disclosure, alteration or destruction of personal information.
These measures may include:

  • encrypted communications;
  • secure access controls;
  • application security protections;
  • monitoring and logging;
  • vulnerability management;
  • regular maintenance;
  • secure software development practices;
  • periodic security reviews.

Although no system can guarantee absolute security, we continually review and improve our security practices to reduce identified risks wherever reasonably possible.

10. Privacy by Design
We aim to design and operate our website and services with privacy and security in mind from the outset.
Where practical, we seek to:

  • collect only the information necessary for the intended purpose;
  • minimise unnecessary processing;
  • restrict access to authorised individuals;
  • protect information throughout its lifecycle;

regularly review our security and privacy controls.

11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:

  • access your personal information;
  • request correction of inaccurate information;
  • request deletion of personal information;
  • restrict certain processing activities;
  • object to certain processing;
  • withdraw consent where processing relies upon consent;
  • request portability of your personal information where applicable;
  • lodge a complaint with the relevant supervisory authority.

We will respond to legitimate requests in accordance with applicable law.

12. Marketing Communications
Where you have chosen to receive marketing communications, you may unsubscribe at any time by:

  • using the unsubscribe option included within communications; or
  • contacting us using the methods available on this website.

Service-related communications necessary for the operation of our services may still be sent where appropriate.

13. Children's Privacy
Our website and services are intended for businesses and adult users.
We do not knowingly collect personal information from children.
If we become aware that personal information relating to a child has been provided without appropriate authorisation where required by law, we will take reasonable steps to delete that information.

14. External Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of any external websites they visit.

15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:

  • legal requirements;
  • business operations;
  • technology;
  • security practices;
  • our services.

The latest version will always be published on this website together with its revision date.

16. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the contact methods provided on this website.